AUTONET TV

Check Your Shocks and Struts at S T Foreign Auto Service

Today we're talking to Syracuse drivers about shocks and struts. They're so easy for NY folks to forget about because they last so long and wear out so slowly. But your shocks are really responsible for keeping your tires on the road – so they're very important.

Without shocks, your wheels would be bouncing over bumps and lifting on corners. The shocks push the tire down to the road to maximize traction. Good shocks equal good ride quality and safe handling for Syracuse drivers.

There's a difference between shocks and springs. Springs support the weight of the vehicle, keeping it suspended up off the axles. The shocks moderate the rebound motion as wheels hit bumps. Now a strut combines a shock and a coil spring in one compact unit.

It's best to replace all four shocks at the same time. That way you'll have even, predictable handling at all four corners. Anything less could be dangerous.

Visit S T Foreign Auto Service to have your shocks and struts inspected by a professional.

S T Foreign Auto Service
415 E Brighton Ave.
Syracuse, NY 13210
315-478-2161
http://www.stforeignauto.com

Questions to Ask Your Syracuse Service Advisor

We find that a lot of Syracuse drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Syracuse automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It's all about the communication. It's a little harder when you're trying to find the right service center in Syracuse. But once you've developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let's go back to the medical example. When your doctor's explaining something to you, it's something that she understands very well and is very familiar with. So she may use jargon you don't understand or that you don't have the education and training that's foundational to understanding what she's trying to explain.

So you fall behind and get frustrated.

It can be the same with your Syracuse automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you're not sure, ask what the payment policies are. For example, there's a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what's done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Syracuse service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is tight, he might be able to find a rebuilt or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that's done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Give us a call.

S T Foreign Auto Service
415 E Brighton Ave.
Syracuse, NY 13210
315-478-2161
http://www.stforeignauto.com

What Is That? Check Engine Light Service at S T Foreign Auto Service

Okay. You went to your local Syracuse car wash, and while your vehicle was under the dryer, the Check Engine light started flashing. Panic! What did you just do? Something is seriously wrong with the vehicle! You head for the nearest Syracuse service center, but on the way, the Check Engine light stops flashing and just glows red. Hmm. Maybe things aren't as bad as they seem. You decide to wait until payday to take your vehicle in to get serviced. In the meantime, the Check Engine light goes off. What? You decide the light must be faulty; maybe when it comes on it doesn't mean anything, or maybe it's just in your vehicle as some sort of scam to get you to pay for unnecessary repairs. You're glad you didn't take your car to the Syracuse repair shop and resolve to ignore that Check Engine light in the future.

Whoa! Let's look at what really happened. Your vehicle was under an air dryer. Your air intake sensor measured too much air running through the engine. It sent its report to the engine computer, where a warning was triggered; there shouldn't be that much airflow when the vehicle engine is idling. This is a serious problem that could cause permanent engine damage. Warning! The Check Engine light starts flashing, letting you know you need to take immediate action to prevent that damage.

You drive out from under the dryer, and the air intake sensor sends a new message to the computer. The computer realizes that everything is normal and tells the Check Engine light to stop flashing. The vehicle doesn't need immediate attention; but there was a problem, and it should be checked out by your S T Foreign Auto Service service advisor. After a few days the computer senses that the problem is gone, so it turns off the warning light.

You may think this story illustrates the uselessness of a Check Engine light, but you should remember that a computer can't think for itself; it can only follow its programming. It doesn't know the difference between a car wash air dryer and a serious malfunction in your vehicle engine. That doesn't make it useless. It just means you have to be the smart one.

Being smart doesn't mean ignoring your vehicle Check Engine light. It lets you know when something is wrong, and you can prevent a lot of damage to your vehicle by paying proper attention to it.

Your engine computer is constantly collecting data about what is going on inside your vehicle engine. It knows what parameters are normal and when a reading may indicate a problem. It uses the Check Engine light to let you know when something isn't right. It then stores a code in its memory — which a technician can retrieve — that indicates which reading was abnormal.

The technician uses this code as a starting place to find out what's wrong with your vehicle. It's like going to the doctor with a fever. The fever is the reading that is abnormal — your temperature is too high — but the doctor still has to figure out what's causing it. It's probably an infection, but what kind? Sinus infection? Appendicitis? Flu? The problems and their solutions are quite different. But a fever also tells a doctor what's NOT wrong with you. Fevers don't accompany stress headaches, ulcers or arthritis, so there's no sense in testing for those conditions.

The pros at S T Foreign Auto Service respond to a trouble code in your vehicle's computer in the same way. The code doesn't say exactly what's wrong, but it does give the technician a good indication of where to start looking —and where he/she doesn't need to look.

Now, you wouldn't consider diagnosing yourself with a serious medical problem — good medical advice unless you're a doctor. So you shouldn't consider trying to diagnose your vehicle's troubles by yourself — good auto advice unless you're a trained mechanic.

There are cheap scanners available on the market, and some Syracuse auto parts stores offer to read trouble codes from your vehicle engine's  computer for you. But these are really not good alternatives to taking your vehicle to a qualified service center such as S T Foreign Auto Service in Syracuse. Your engine's computer has both short-term and long-term memory, and there are some codes that are specific to a particular make of vehicle. Cheap scanners can't read an engine computer's long-term memory nor can they interpret manufacturer-specific codes. That's why our manager at S T Foreign Auto Service spends a lot of money on high-end diagnostic tools.

It's as if you had a choice between a doctor who had a tongue depressor and a thermometer and one who had all the latest medical diagnostic equipment on hand. Honestly, which would you choose?

Getting your codes read at your Syracuse area auto parts store isn't really a money-saver, either, unless you're a trained mechanic. You'll end up with a code that tells you a symptom. What usually happens next is that the Syracuse area parts store sells you something that directly relates to the symptom. It may or may not fix the problem. It's actually cheaper to just go to S T Foreign Auto Service and get things fixed right the first time.

Remember, a fever can indicate a sinus infection or appendicitis. An antibiotic may be okay for that sinus infection, but it likely won't help your appendicitis. Is it really wise to wait around to see if the antibiotic helps when you might have appendicitis?

Part of good vehicle care is knowing where you can get a problem fixed — and fixed right. Preventive maintenance goes a long way to keeping you out of the repair shop, but eventually, we will all have a problem that needs fixing. Let's do it right the first time at S T Foreign Auto Service.

S T Foreign Auto Service
415 E Brighton Ave.
Syracuse, NY 13210
315-478-2161
http://www.stforeignauto.com

Coolant/Antifreeze Service in Syracuse, NY

Syracuse auto owners may know that most automotive failures in Syracuse, NY, are tire related, but do you know the second most common cause of vehicle failure? Nope, it's not teenagers. It is the coolant system. But if you take good care of your vehicle coolant system, it will take good care of you.

A vehicle's engine creates a lot of heat - so much heat, that if it is not properly cooled, the engine can lock up, resulting in massive damage and repair bills. But when everything is working right, your vehicle engine operates at the proper temperature and all is well. Without antifreeze in your cooling system, the water could freeze and cause vehicle engine damage. This could be very expensive, not to mention inconvenient.

The right mix of water and antifreeze protects the engine against damage from freezing and overheating. Antifreeze also protects the coolant system against corrosion that could cause the system to fail. The thing to remember is this: coolant system failure is very common, but it is also very easy to prevent. Your Syracuse service center knows the manufacturer's recommendations and can tell you when the coolant needs to be changed. At S T Foreign Auto Service in Syracuse, we can perform a coolant system service.

Syracuse auto owners can add water or antifreeze to the bottle themselves but should be careful. First, you never want to open the radiator pressure cap. The steam could severely burn you. Second, try to get to S T Foreign Auto Service in Syracuse immediately if your coolant is low. If that is not possible, follow the directions in your owner's manual. Third, remember that you need a proper mixture of water and antifreeze or you will damage your engine. If you make an emergency addition to your cooling system, follow-up with a service advisor at S T Foreign Auto Service where they can make necessary corrections. Fourth, not all cars use the same type of antifreeze.

Syracuse technicians will need to check their vehicles owner's manual to make sure they use the right kind. Mixing antifreeze types or using the wrong kind of antifreeze may void the manufacturer’s warranty on your vehicle cooling system. If you're not sure, ask your friendly and knowledgeable service advisor at S T Foreign Auto Service for guidance.

S T Foreign Auto Service
415 E Brighton Ave.
Syracuse, NY 13210
315-478-2161
http://www.stforeignauto.com